RETURN/EXCHANGE POLICY

RETURN/EXCHANGE POLICY:

By Placing an Order at thescentqueens.com You Agree to the Terms of Our Return Policy.  

We are proud to offer a 21 Day Satisfaction Guarantee and will accept any regular priced, original and unopened product, except for testers/samples, ordered from the www.thescentqueens.com website within 21 Days of original purchase date for STORE CREDIT and/or exchange on orders placed in the continental United States to replace with another fragrance from our collection, this is simply because all products listed on our website are at an extremely affordable price as is, especially for any product that is listed in the online description as "inspired by" or "compared to" and is agreed by both parties that you (customer) understand and expect what the fragrance scent will be. 

The Scent Queens do not issue STORE CREDIT for original shipping costs.  

ALL SALE ITEMS (ITEMS PURCHASED USING A PROMOTION OR DISCOUNT CODE) ARE FINAL SALE.  

Every 50ml or 100ml bottle ordered includes a separate 1.4ml sample, so you can try each fragrance before making any commitment. Return any unopened 50ml or 100ml bottles within 21 days, and a get a STORE CREDIT refund or EXCHANGE.  

Return shipping is $3, which is for the tester/sample that cannot be returned. If you purchased more than one bottle and returning all bottles there will be an additional amount of $2 per tester/sample included with each bottle in original order deducted from the STORE CREDIT final amount after the first/$3. Your order will be refunded in the form of STORE CREDIT ONLY for the amount of your original purchase minus the $3 original and any additional (at $2 rate).  

YOU WILL BE RESPONSIBLE FOR SHIPPING COSTS TO RETURN YOUR ITEM(S).  

THE SCENT QUEENS ARE NOT LIABLE FOR ANY RETURN PACKAGES THAT MAY BECOME LOST, DAMAGED, OR STOLEN IN-TRANSIT. PLEASE KEEP YOUR PROOF OF POSTAGE AND/OR RETURN TRACKING NUMBER WHEN SHIPPING BACK YOUR RETURNS.  

To initiate a return, please email us at smell@thescentqueens.com with a photo of your packing slip and unopened products.

IMPORTANT: 

Returns MUST be shipped within 21 days of purchase to be eligible for a refund and we will NOT accept any returns later than 21 days of purchase even if the product has not been used. 

In summary:

• 21 days from purchase to make an exchange or return for STORE CREDIT ONLY.
• Do not use the 50ml bottle, only the tester/sample.
• All return shipping is $3 (and $2 for each additional tester/sample from original order).

If you do not follow the return policy and you send us a 50ml bottle that is not in its original condition or it is past the 30 day return window, then your return will be denied.

Changes to this Statement

The Scent Queens reserves the right to change this Return/Exchange Policy from time to time. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Return/Exchange Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

The Scent Queens welcomes your questions or comments regarding this Return/Exchange Policy. If you believe that The Scent Queens has not adhered to this Statement, please contact The Scent Queens at:

The Scent Queens

3728 W MONTROSE AVE, SUITE 1

CHICAGO, IILINOIS 60618

Email Address:

smell@thescentqueens.com

Telephone number:

773-754-7562

Effective as of November 23, 2021